FAQs
🛍️ Orders
How do I place an order? Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.
Can I modify or cancel my order after placing it? Orders can be modified or cancelled within 24 hours of purchase. Please contact us immediately at salexe.store@gmail.com if you need to make changes.
How will I know my order is confirmed? You will receive an order confirmation email as soon as your purchase is complete. Please check your spam folder if you don't see it within a few minutes.
🚚 Shipping
Where do you ship from? All orders for US customers are fulfilled and shipped directly from our partner warehouses located within the United States.
How long does delivery take? Standard delivery takes 5–10 business days. Delivery times may vary depending on your location.
How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can also visit our Track Your Order page for real-time updates.
Do you offer free shipping? Free shipping details are available on our current promotions. Check our website banner or homepage for the latest offers.
↩️ Returns & Refunds
What is your return policy? We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.
How do I start a return? Contact us at salexe.store@gmail.com with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund? Refunds are processed within 5–7 business days after we receive and inspect the returned item.
💳 Payments
What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as other secure payment methods available at checkout.
Is my payment information secure? Yes. All transactions are encrypted and processed through secure, industry-standard payment gateways.
📦
Product Information
At Salexe, we carefully select home living and pet products designed to improve everyday comfort, functionality, and lifestyle.
Our products are intended for general use and customer satisfaction purposes only. Product colors, materials, and sizes may slightly vary depending on manufacturing and screen settings.
If you have any questions about a product before purchasing, please feel free to contact our support team.
📬 Contact
How can I reach customer support? You can contact us anytime at salexe.store@gmail.com or call us at +90 552 102 98 61. We typically respond within 1–2 business days.
